Platform operator / Admin, Event Organizer, Event Staff, Customer.
For organizers and customers; verification requirements.
Creating events, uploading risk-management documents, P.IVA code staff member management, accuracy of event info, compliance with local laws (SIAE if applicable in Italy for entertainment tax).
admin reviews documents and assigns risk status before publishing; platform's right to reject or delist events.
fees, service charges, who sets the price.
funds released 2 hours before the event; conditions that could delay/withhold payout (fraud, disputes, chargebacks).
organizer can request; once approved, organizer forfeits any claim to already-collected ticket revenue for those tickets.
refund window for postponed/cancelled events (needs your clarification below).
events that go ahead as planned, no-shows, etc.
how organizers raise issues, SLA if any.
platform as intermediary, not the event organizer.