This page provides information about requesting refunds for postponed or canceled events.
EventsCiita would like to inform users that refund requests may be handled directly by the EventsCiita sales team.

It is possible to request a refund of a ticket related to a canceled or rescheduled event.
The refunding methods of events is determined by the organizers independently.
For events canceled or postponed, the refund can be made: bank tranfer

If you are customer who bought paper ticket (outside of this plateform) refund is not accpetable on this plateform and you might need to connect event organizer.

HOW TO REQUEST A REFUND FOR POSTPONED OR CANCELED EVENTS

In your EventsCiita profile, you can find a section called "My Tickets". If an event has been postponed or canceled, the ticket status will be updated accordingly.
If an event is postponed and a new date has not yet been announced, we recommend checking the EventsCiita website and the organizer’s official website regularly for updates.

For events that are canceled or not held as scheduled, organizers may process refunds directly or authorize EventsCiita to manage the refund process on their behalf.

Tickets associated with a successfully completed refund request will become invalid and cannot be reused or restored under any circumstances.

If your ticket is eligible for a refund, you can visit the "Request Refund" section in your profile. A dropdown menu will display all refundable events linked to your account.
Select the relevant event, enter your bank details, and submit your refund request. Once the refund has been processed by the organizer or the EventsCiita sales team, you will receive a confirmation email.